Your personal information is fully secure at Gold99. This Privacy Policy explains what data we collect, why we collect it, and how we keep it protected.
Creating an account and using Gold99's services requires certain personal information. We only collect what is legally required and necessary to keep you safe. Gold99 never asks for unnecessary data and treats your privacy as a top priority.
Remember: All information you provide is given voluntarily. Providing false or inaccurate information during registration may result in account termination and forfeiture of any deposited funds.
| Data Types | Example | Purpose |
|---|---|---|
| Identifying Information | Name, date of birth, national ID number | To complete identity verification and KYC |
| Contact Information | Mobile number, email address, address | Account Verification & Communication |
| Financial Information | Bank account, payment method details | To process deposits and withdrawals |
| Login Information | Username, password, IP address | Account Security & Fraud Prevention |
| Device Information | Device model, OS version, browser | To provide technical support and improve your experience |
Every piece of data collected at Gold99 is used for a specific purpose. We never use your information for unrelated purposes or without your permission. Gold99 is committed to protecting your privacy and complying with all applicable laws.
We use your information to complete the registration process, verify your account, and authorize logins.
Your financial information is used to process deposits, withdrawals, and bonuses. All transactions are encrypted and secure.
Your IP address, device information, and gameplay patterns are analyzed to detect and prevent suspicious activity.
We send emails or SMS to inform you about promotions, bonuses, security alerts, and policy changes.
We use your usage statistics to improve Gold99's services, enhance the user experience, and develop new features.
Your information is retained and used to comply with Bangladeshi law, international regulations, and regulatory requirements.
Commitment to Transparency: Gold99 never sells your data or shares it with advertisers. Your information is used solely to deliver our services and ensure your security.
Gold99 stores your personal data in premium-grade data centers that are monitored and secured 24/7. All sensitive information is encrypted using industry-standard 256-bit SSL encryption, providing bank-level security.
Gold99 retains data only for as long as necessary. When your information is no longer needed, it is securely deleted. However, certain data — such as financial records — may be kept for longer periods where required by law.
Your Role: Never share your password with anyone and change it regularly. Exercise caution when logging in over public Wi-Fi.
Gold99 keeps your information strictly confidential and may only share it with a limited number of third parties in the circumstances outlined below. All third parties are bound by strict confidentiality agreements and may only use your information for specified purposes.
| Third Parties | Sharing Purpose | Data Types |
|---|---|---|
| Payment Processor | Deposit & Withdrawal Transactions | Name, bank details, transaction amounts |
| KYC Verification Services | Identity Verification | National ID, photo, date of birth |
| Game Providers | Live Casino & Game Operations | Username, bet records, balance |
| Regulatory Bodies | Legal Compliance & Licensing Requirements | Complete Account & Transaction Records (as needed) |
| Legal Authorities | Legal Orders or Investigations | As required by courts or law enforcement agencies |
Gold99 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser that help remember your preferences, login status, and how you use the website.
These are essential for running the site's core functions — login, security, language preferences, and more.
We use tools such as Google Analytics to understand how visitors use Gold99.
These store your preferred settings such as theme, language, and other customizations.
Cookie Control: You can block or delete cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain Gold99 features.
Gold99 believes every member should have full control over their own data. You have a number of rights regarding your personal information, all of which Gold99 respects and makes straightforward to exercise.
You can request to know what data we hold about you and receive a copy of it.
You can request updates to any incorrect or outdated information.
You can request deletion of your personal information under specific conditions.
You can ask us to restrict the processing of your personal data.
You may request a structured copy of your data in a format that can be used elsewhere.
You can object to processing certain types of information.
To exercise any of these rights, please contact the Gold99 support team. We will respond to your request within 7 business days and take the necessary action within the legally required timeframe.
Gold99 only provides services to individuals aged 18 and above. We never knowingly collect information from or allow registration by minors. Keeping underage individuals away from gaming is a shared responsibility.
A Note to Parents: Monitor your children's online activity and ensure they are only accessing age-appropriate sites. Preventing their access to Gold99 is your responsibility.
Gold99 uses the latest security technologies and protocols to protect your personal information. We understand that your trust is our most valuable asset, and we make no compromises in safeguarding it.
All data transmission uses 256-bit SSL certificates, providing bank-level security.
2FA is available for added security, providing a second layer of protection for logins and transactions.
Gold99 servers are protected by next-generation firewalls that block all unauthorized access.
24/7 Monitoring System that detects and prevents suspicious activity in real-time.
We maintain secure, encrypted daily backups stored in separate locations to prevent data loss.
External security experts regularly test Gold99 systems to identify and fix vulnerabilities.
Need Help? Keep your password strong (at least 8 characters, mixed case letters, numbers and symbols). Don't share your password and change it regularly.
Gold99 reserves the right to update this Privacy Policy as needed. Any changes will be published on this page with a revised "Last Updated" date at the top. For significant changes, we will notify you by email or via an on-site notice.
If you have any questions, concerns, or requests regarding your privacy, the Gold99 support team is always ready to help. We are committed to responding to all inquiries promptly and transparently.
We respond to all emails within 24 hours. Privacy-related matters are treated as our highest priority.
24/7 live chat support is available on the Gold99 website — the fastest way to get immediate assistance.
Quick Response: We process all privacy-related requests on a priority basis and complete them within legal timeframes.
We place your privacy and security above all else. Join Gold99 today and enjoy a fully safe and transparent gaming environment.